NetAccess Digital Phone System Services

Voice communications are more important than they have ever been. Business opportunities can be lost when phone calls are not answered promptly. Effective internal communication is essential to serving customers quickly and efficiently. The DPS1 Digital Phone System is a Canadian innovation that uses digital technology to improve business performance while reducing costs for companies with 10 to 250 phones.

Integrate multiple locations, home offices and road warriors

NetAccess provides a single phone system for all your locations, even if they are home phones or cell phones. All phones can have an extension number off your main line. Cell phone and desk phone can ring at the same time. Forget voicemail frustrations with one shared voicemail box for both your office phone and cell phone. Now you will never be out of contact or miss an important message.

Share receptionist across offices

With a single phone system, your receptionist can be anywhere. Your Toronto receptionist can handle calls as if they are in Vancouver one minute and Toronto the next. They can transfer calls from Toronto to Vancouver by dialling a 4 digit extension with no long distance charges. Research shows customers prefer local numbers to 1-800 numbers. We can give you local numbers in most cities across Canada.

Manage costs and activities with standard user focused reports

Standard reports show usage and costs per user. With various configurations, we can even manage cell phone costs. Now you can help everybody focus on the right issues and the right customers.

Improve your customer’s experience with easy call queuing and recording

Make call queues for important customer contact like help desks and sales orders. Add extra people to your queue at peak times so your customers stay happy. Even tell your customers how long their estimated wait time in terms of callers and minutes. You can also record calls for quality assurance or liability reasons. This phone system delivers big business features to all businesses.

Reduce operating costs next month

Our phone system delivers the benefits you expect of technology: lower operating costs and improved staff utilization. NetAccess has saved clients thousand of dollars per month by reducing lines, lowering per line costs and eliminating Canadian long distance charges.